Contract & Invoice
Overview
On this page you will find information about our invoices to our customers in connection with services.
If you have any questions, you can always contact our support team at [email protected].
Contracts
Our contractually agreed terms for our products vary - usually between one month and 12 months (1 year).
You can find exact details on our pricing page and after logging in to
your account.
You will of course be shown the period before you place your order. Further information:
- Invoicing in advance for the agreed period.
- Our general payment term is 20 days from the date of invoice.
- You will receive the invoice on the 1st of the month.
- We will automatically send the invoice to the e-mail address provided as a PDF file.
- You can enter an alternative invoice number in your account at any time.
- All PDFs and invoices can be found in the archive, also in your account.
- Payment methods may vary by customer and location. However, we offer an extensive list such as: SEPA, PayPal, credit card and more.
- For customers with recurring payments, we also offer SEPA direct debit (Lastschrift).
Please also note the other legal requirements on this page, among others.
TERMS - AGB
Termination (Kündigung)
Our services are automatically extended by the same period after expiry. The majority can be canceled up to one day before renewal -
due to the process, some products (such as domains) are bound to 30 days before the end. Therefore, please submit your notice
of termination in good time if required. We are always interested in carrying this out in an uncomplicated way according to your wishes.
Please also note that we will delete your system data and saved content completely after expiry and termination.
You can cancel a service easy in your account. But also reach out via support ticket:
- Support Ticket
- Contact via [email protected]